Configure Data Retention Policies

Data retention policies automatically delete sessions and recordings that are older than a configured threshold. This helps comply with privacy regulations and your organization's data governance requirements.

Prerequisites

• You must be an Owner or Admin

Accessing retention settings

Navigate to Organization > General tab and scroll to the Data Retention section.

Enabling automatic data deletion

1. Toggle the retention switch

Click Enable automatic data deletion to activate the feature.

2. Set the retention period

Configure how long data should be kept:

• Delete after - Enter a number (e.g., 30)
• Unit - Select Hours (max 24) or Days (max 30)

3. Save your changes

Click Save to apply the retention policy.

How it works

When enabled:

• Sessions and recordings older than the configured threshold are permanently deleted
• Deletion happens automatically on a recurring schedule
• Deleted data cannot be recovered - ensure your retention period meets your needs before enabling
• The policy applies to all sessions and recordings in the organization

Recommendations

Warning: Data deleted by this policy is permanently removed and cannot be recovered. Consider your regulatory requirements before configuring retention.